Job Responsibilities

• Responds to requests via phone, case/email, and conference calls for data integration and technical support with Lexia products.
• Handles complex data integration cases and escalated customer requests
• Champions Lexia customers by reproducing and reporting bugs and requesting features from our customers' point of view
• Collaborates with teammates and other departments to troubleshoot issues and advocate for customers
• Knows all Lexia products and data integration methods, in-depth, in order to explain them to customers, both external and internal
• Continually seeks to improve technical knowledge and service skillsas well as Lexia's understanding of and service to our customers
• Has a direct impact in making our customers successful through ensuring the voice and perspective of the customer is heard and improving our products based on that perspective.
• Creates content and updates documentation in the internal knowledgebase, templates, and help center articles
• Collaborates with customers to gain a deep understanding of their intended outcomes, processes, system environments, and data infrastructure.

Job Requirements

• Minimum 3 years experience in technical customer support
• Education or EdTech experience preferred
• Superb communication skills, both written and spoken
• Excellent collaborator with a proactive mindset
• Proven knowledge of Software as a Service, web browser technologies, network technologies, SQL, Excel, and basic database concepts
• Solid knowledge of data integration methods; previous knowledge of Clever or OneRoster integration is a plus
• Familiarity with case tracking and customer relationship management software

To learn more about our organization and the exciting work we do, visit https://www.lexialearning.com/

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.