John Marshall Bank has an immediate opening for a Customer Service Representative to join our team of qualified professionals. This person will perform traditional paying and receiving teller functions with accuracy while providing exceptional service to each and every customer. This person will respond to customer service inquiries with a major emphasis on performing account opening and maintenance functions. Excellent cash-handling skills and attention to detail are essential. Responsibilities also include customer communications, compiling memos and reports, answering phones, filing and promoting the Bank's products and services including fulfilling sales goals.

Qualifications

• Excellent interpersonal and customer service skills
• Ability to identify and resolve customer needs
• Successfully promote and refer Bank products and services
• Maintain professional manner and appearance standards at all times
• Solid verbal and written communication skills
• Ability to stay calm under pressure with challenging customer situations
• Multi-task and follow detailed instructions
• Foster a positive and supportive team environment

John Marshall Bank is an Equal Opportunity Employer

Requirements

Flexibility in traveling to branches within the bank's footprint, as needed

May be required to lift and carry up to 30 pounds in the form of computer paper, cash drawer, or other items

Ability to stand/sit for extended periods of time

Ability to operate on-line terminal and other standard office equipment including a calculator/adding machine

Exhibit a strong sense of honesty and integrity

Education/Experience

High School Diploma or equivalent required

Prior cash handling experience required (minimum six months)

Prior new account experience with financial institutions preferred

College Degree in Finance or Accounting or equivalent work experience preferred