Education

Diploma, ADN and/or BSN from an accredited institution

Experience

Five years of nursing experience. At least one year of Hospice admission experience preferred.

Knowledge, Skills and Abilities

• Strong time management and organizational skills
• Excellent interpersonal and communication skills with ability to interact with a diverse population.
• Ability to be patient and family focused
• Knowledge of universal precautions for infection control and practices safe nursing standards for self-protection.
• Ability to perform consistently in stressful situations.
• Strong and creative, problem-solving skills with the ability to prioritize and delegate.
• Analytical skills necessary to organize and oversee the work of others. Ability to delegate assignments and provide direction to personnel.

• Effective planning and organization skills in order to effectively manage multiple priorities simultaneously.
• Strong analytical skills in order to identify and develop solutions to administrative, operational, and patient care problems.
• Effective skills in use of computer programs.
• Advanced skill in organizing assignments and activities of others for the overall benefit and smooth operation of the department.
• Demonstrated skill in managing patient service issues and service recovery.
• Skill in allocating nursing and support resources to provide smooth and efficient, high quality care to patients.

• Able to delegate assignments and provide direction to nursing personnel.

• Comfortable with working with a high level of autonomy.

Licensures, Certifications

• Current Maryland State license as a Registered Nurse

Physical Requirements

• Ability to concentrate and pay close attention to detail often in stressful situations.
• Ability to perform home care visits Generally sedentary work but may require standing and walking for approximately 10% of work time

Working Conditions

• Normal office environment.
• Maybe exposed to adverse working conditions due to performance of patient care activities and exposure to communicable diseases

Conditions of Employment

• Reliable transportation and auto insurance.
• Valid Driver's License

Principal Duties and Responsibilities

Human Resource Functions

• Precept new Access Nurses Communicates any observed job performance issues to the Associate Director-Access.
• Assists the Associate Director-Access in fostering a positive work environment as evidenced by staff morale, turnover rates and/or vacancy rates.
• Participates in recruitment and retention activities as needed.

• Holds self and staff accountable for outcomes.

Clinical/Educational Responsibilities

• Facilitates a learning environment for all access RN's . Assists and guides staff in performing their direct care responsibilities.
• Collaborates with f Access Director-Access to implement changes to clinical protocols, policies, procedures, and standard work, workflows; new programs and services to fill identified service gaps.
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• Attends and assist with Annual Skills Fair.
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• Provide Admission paperwork Training for Access Nurses and Access Coordinators.
• Perform the duties of a Field Access RN as directed by Associate Director-Access to meet departmental needs.
• Provides coverage for Access Care Transition- Nurse.

Daily Operations

• Uses problem-solving and critical thinking skills to resolve basic clinical and operational issues.

• Assists the Associate Director-Access in improving and maintaining compliance with regulatory requirements such as HIS, and CAHPS.
• Acts as a resource for Access Coordinators and Access Nurses and the Quality Assurance Staff
• Follow up phone calls to patients, families, and doctors as needed.
• Act as a resource for the Access Nurses throughout the day as needed.

• Works to meet or exceed all department performance metrics.

Service Excellence

• Assists Access Associate Clinical Director with follow up and service recovery as needed and escalates as appropriate
• Ensures exemplary customer service skills in every interaction both with internal and external customers.
• Assists the Associate Director: Access in improving patient and referral source satisfaction.
• Ensures referral source, patient and family concerns are addressed timely and that appropriate services/resources are accessed to address issues and concerns.

Communication and Coordination

• Ensures that appropriate staff and management are kept up-to-date regarding patient admissions.
• Coordinates the timely and safe transfer of out of area patients from other hospices and other healthcare institutions.
• Assist with the timely and safe admission to either hospice or other Gilchrist or Gilchirst partner service. .
• Escalates complex issues both nursing and physician through the appropriate chain of command.
• Communicates as necessary with other departments to coordinate efforts, resolve operational issues and improve the quality of patient care.
• other duties as assigned.

All roles must demonstrate GBMC Values

Respect

I will treat everyone with courtesy. I will foster a healing environment.

• Treats others with fairness, kindness, and respect for personal dignity and privacy

• Listens and responds appropriately to others' needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

• Meets and/or exceeds customer expectations
• Actively pursues learning and self-development
• Pays attention to detail; follows through

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

• Sets a positive, professional example for others
• Takes ownership of problems and does what is needed to solve them
• Appropriately plans and utilizes required resources for various job duties
• Reports to work regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

• Works cooperatively and collaboratively with others for the success of the team
• Addresses and resolves conflict in a positive way
• Seeks out the ideas of others to reach the best solutions
• Acknowledges and celebrates the contribution of others

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

• Demonstrates honesty, integrity and good judgment
• Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

• Embraces change and improvement in the work environment
• Continuously seeks to improve the quality of products/services
• Displays flexibility in dealing with new situations or obstacles
• Achieves results on time by focusing on priorities and manages time efficiently

COVID-19 Vaccination

All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.