AARP Services, Inc., founded in 1999, is a wholly-owned taxable subsidiary of AARP. AARP Services manages the provider relationships for and performs quality control oversight of the wide range of products and services that carry the AARP name and are made available by independent providers as benefits to AARP's millions of members. The provider offers currently span health products, financial products, travel and leisure products, and life event services. Specific products include Medicare supplemental insurance; credit cards, auto and home, mobile home and motorcycle insurance, life insurance and annuities; member discounts on rental cars, cruises, vacation packages and lodging; special offers on technology and gifts; pharmacy services and legal services. AARP Services also engages in new product development activities for AARP and provides certain consulting services to outside companies.

The Director, Data Operations establishes the platform's vision, strategy, outcomes, metrics, and alignment with business needs and AARP technology standards. Creates and socializes the platform strategy and associated outcomes within the enterprise and ensures the delivery of value in an agile environment. Prioritizes platform management activities and participates in the platform planning process. Reviews and contributes to sprint/iteration goals, objectives, and roadmap. Collaborates with senior management to develop and execute strategic technology initiatives that will position the organization for success. Balances short-term team achievements with long-term goals and builds a sense of ownership within the team.

• Drives the platform strategy and the development of new features and experiences.
• Owns the platform lifecycle including ideation, strategic planning, tactical initiatives, platform roadmap, platform development, and ongoing implementation and support. Ensures growth on established metrics.
• Leads, manages, and mentors the platform team to design, deliver, measure, and improve business outcomes using an agile approach.
• Facilitates input from internal stakeholders and other platforms and capability teams and negotiates timing, minimum viable product, and tradeoffs amongst them.
• Prioritizes the team's backlog.
• Cultivates deep understanding of consumers/members/employees through human centered design including assessing needs, identifying pain points and/or barriers, ideating value proposition and solutions, and assisting in estimating demand.
• Conducts data driven analysis and analyzes performance to drive platform decisions that deliver business value.
• Develops technical knowledge and expertise related to domain area systems, solutions, services, and applications.

• 10+ years of experience in data management or data driven marketing with a focus on data platforms.
• Solid understanding of data management technologies, database systems, data warehousing, and data integration processes.
• Comprehensive understanding of the marketing ecosystem, including how data is utilized and interconnected across platforms for targeting and measurement purposes.
• Demonstrated proficiency in utilizing both online and offline data for marketing and analytics purposes, including familiarity with the infrastructure and processes necessary to manage and mobilize data effectively for analytical purposes. Working knowledge of industry vendors is also required.
• Demonstrated proficiency in project management, including the development of comprehensive project plans and the successful management of strategic projects involving internal teams and clients.
• Strong interpersonal skills to establish trust and drive results through others within a matrix environment. Proven track record of collaborating with cross-functional teams to achieve business objectives and influencing both internal colleagues and external stakeholders to foster robust working relationships.
• Proven capability to lead teams, innovate, and spearhead initiatives pertaining to data operations, governance, and infrastructure.
• Bachelor's degree in Computer Science, Information Systems, Data Science, or a related quantitative field from an accredited college or university

Additional Requirements

• Regular and reliable job attendance
• Effective verbal and written communication skills
• Exhibit respect and understanding of others to maintain professional relationships
• Independent judgement in evaluation options to make sound decisions
• In office/open office environment with the ability to work effectively surrounded by moderate noise

Flexible Work Arrangement (FWA)

AARP observes Mondays and Fridays as telecommuting workdays, except for essential functions. Remote work and telecommuting can only be done within the United States and its territories.

Compensation and Benefits

AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition and tuition reimbursement.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.