Inserso is seeking a candidate to join our team to provide mission-critical support as our ServiceNow Platform Administrator/ENT Tools Lead. This Key Personnel will be the primary point of contact for USSS on-premises instance of the ServiceNow Software Platform.
Responsibilities:
- Administering and maintaining ServiceNow for environments of similar size, scope, and complexity as USSS.
- Troubleshooting ServiceNow and providing product support for the platform.
- Generate daily- or ad-hoc-occurring tasks inherent to overseeing an enterprise application, such as administration of user accounts, groups, roles, lookup table data, and Service Catalog items.
- Creating dashboards, reports, charts, graphs and record lists.
- Administering and maintaining all non-ServiceNow technologies which are involved in successfully operating the ServiceNow solution including but not limited to:
- Linux and Windows Server operating systems.
- Enterprise-grade databases such as Oracle or SQL Server.
- Any other technologies necessary to operate ServiceNow, such as middleware, web server software, web application server software, etc.
- Design and develop ServiceNow solutions tailored specifically for customer governance models, Service Level Objectives and mission needs.
- Design infrastructure and data flow architecture for new and existing ServiceNow solutions.
- Lead a team of personnel performing ServiceNow deployment and O&M.
- Lead ServiceNow developments via methods such as Business Rules, Client Scripts, UI Actions, UI Pages, etc.
- Develop integrations to/from ServiceNow and third-party tools using web services or other methods.
- Applying a broad range of IT system architecture, engineering, and integration across a broad portfolio of IT systems, software, and infrastructure solutions.
Required Skills/Experience:
- Must be a U.S. citizen.
- Secret clearance.
- Bachelor's degree in computer science, Computer Information Systems or Information Technology, or 4 years of hands-on technical experience in the IT industry.
- ServiceNow Certified System Administrator certification.
- ServiceNow Certified Implementation Specialist certification.
- ITIL 4 Foundation certification.
- Understanding of best practice frameworks such as ITIL.
- Experience working in a team of personnel performing ServiceNow deployment and O&M.
- Demonstrated expertise in IT system architecture, engineering, and integration; and the ability to apply this expertise across a broad portfolio of IT systems, software, and infrastructure solutions.
- Experience working in a trusted solution advisor role and interfacing directly with clients.
Preferred Skills/Experience:
- Master's degree in Cybersecurity, Computer Science, Computer Information Systems or Information Technology.
Physical and/or Mental Qualifications:
- Effectively communicate with customers, stakeholders, and technical specialists.
- May require an individual to position themselves to access computer and related equipment connections and be able to transport objects or equipment weighing up to 50 lbs.
EOE, including Disability/Vets.
Reasonable accommodation will be made for qualified individuals with a disability, where such accommodations will not impose an undue hardship during the application process and on the job.