Do you enjoy providing outstanding customer service in a diverse classified environment?

Are you interested in using your skills to support customers as they solve critical national challenges?

If so, we 're looking for someone like you to join our team at APL.

We are ranked as one of Computerworld 's Top Places to Work in IT 5 years running and are seeking a Junior Classified Systems Administrator who will provide Tier I & II incident management through established Service Desk Standard Operating Procedures (SOPs). You will perform duties vital to solve technical problems within the infrastructure and user base. You will be the first point of contact for customers seeking technical assistance over the phone, via e-mail, or in person. You will provide computer hardware/software support by configuring, installing, and/or maintaining systems and networks used in classified environments consisting of network devices, MS Windows/Linux servers and workstations, and a diverse set of operational end-users.

As a Junior Classified Systems Administrator, you will:

• Provide first contact resolution for account administration, desktop, applications, and network connectivity problems. Support Microsoft Windows 10 Operating Systems and provide Active Directory account management. Create, update, and resolve service desk tickets using an ITSM ticketing system and answer inquiries into the Service Desk via phone, email, in-person, or self-help.
• Independently research, analyze, diagnose and resolve issues with classified systems including computer hardware & software, peripheral equipment, and networks using documented processes.
• Develop documentation including ticket creation and maintenance, e-mails, process improvements, knowledge base articles. Create, maintain, and review Standard Operating Procedures (SOPs) to enhance our services.
• Assist with system upgrades, software and hardware deployments, and patch maintenance. Participate in IT projects and initiatives within the classified space.
• Ensure new workstations/printers/zero clients are built/configured and deployed by meeting all compliance requirements.
• Have great communication skills to present technical details to a diverse audience.

You meet our minimum qualifications for the job if you...

• Have a Bachelor's Degree in an IT-related field, or equivalent work experience.
• Have at least 2 years of technical support experience in a large Microsoft IT environment.
• Are able to address user technical issues and independently resolve a variety of complex problems using IT knowledge, research, and partnering with external resources.
• Have a good understanding of Windows Workstation/Server operating systems, Active Directory, DNS, Group Policy, and Desktop Network configuration.
• Are dedicated, work well within a team environment, collaborate with all levels of staff.
• Have experience working on DoD classified systems or related technology, as well as DoD STIGs.
• Have or can attain a current industry certification aligned to DoD Manual 8570.01-M for IAT II within 6 months of hire.
• Have an active Secret security clearance and can obtain a Top Secret security clearance. If selected, you will be subject to a government security investigation and must meet the requirements for access to classified information. Eligibility requirements include U.S. citizenship.

You'll go above and beyond our minimum requirements if you...

• Have a Bachelor's Degree in an IT-related field.
• Have experience managing and maintaining virtual desktop infrastructure (VDI).
• Have demonstrated experience troubleshooting advanced server and networking issues.
• Possess experience using scripting languages.

Why work at APL?

While the Johns Hopkins University Applied Physics Laboratory brings world-class expertise to a broad range of challenges, what makes us truly outstanding is our culture. We offer a vibrant, innovation ecosystem where you can feel safe to share ideas and to continue to grow personally and professionally. At APL, we celebrate our differences and encourage creativity and bold, new ideas and have earned Best Places to Work accolades in outlets such as Fast Companies and Glassdoor.

Our employees enjoy generous benefits, including a robust education assistance program, unparalleled retirement contributions, and a healthy work/life balance. APL's campus is located in the Baltimore-Washington metro area. Learn more about our career opportunities at www.jhuapl.edu/careers.

APL is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, physical or mental disability, genetic information, veteran status, occupation, marital or familial status, political opinion, personal appearance, or any other characteristic protected by applicable law. APL is committed to promoting an innovative environment that embraces diversity, encourages creativity, and supports inclusion of new ideas. In doing so, we are committed to providing reasonable accommodation to individuals of all abilities, including those with disabilities. If you require a reasonable accommodation to participate in any part of the hiring process, please contact Accommodations@jhuapl.edu. Only by ensuring that everyone's voice is heard are we empowered to be bold, do great things, and make the world a better place.