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(Canada) Software Implementation Consultant, Pharmacy
Catonsville, MD / MISSISSAUGA, ON
Job Description
For more than 20 years, PointClickCare has been the backbone of senior care. We've amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform.
With Collective Medical & Audacious Inquiry, we've become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient's journey.
For more information on PointClickCare, please connect with us on and .
Position Summary
As part of the Professional Services, Practice Delivery team, the Software Implementation Consultant, Pharmacy will act as the principal liaison with the customer to implement best practices to drive optimized business outcomes for the customer within the Long-Term and Post-Acute Care (LTPAC) settings. The Consultant will be diligent, customer focused, agile, transparent and a strong communicator. This individual will build relationships with our customers to become the trusted advisor and counsel them on our solutions and recommended business practices. The successful candidate will lead an in-depth analysis of the customers' desired business process, operations and practices and provides recommendation for solution configuration and enhanced business practices. The applicant should expect up to travel up to 30% on site travel to customer sites and regional meetings anywhere in the U.S. or Canada.
The Software Implementation Consultant will report to the Practice Manager, Professional Services.
Key Responsibilities
- Principal implementation liaison on the project team translating and documenting customer expectations, business processes and goals to ensure implementation success
- Lead a detailed business discovery and develop recommendations to execute a delivery approach that will drive outcomes and value
- Establish and maintain strong successful customer relationships by utilizing excellent communication and collaboration skills
- Act as a trusted advisor to the customer, build strong partnerships to develop implementation approaches that consider the impact to a customer's business and daily workflows
- Partner with internal stakeholders, including configuration and training specialists, to create and execute implementation plans that are on-time and with the highest quality to support customer satisfaction
- In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays to ensure an exceptional customer experience and successful implementation
- Lead, influence, advise and support customer change management strategies, including the plans for user readiness and acceptance.
- Test, pilot, and document new professional services offerings
- Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes
- When needed, travel to customer on-site locations to lead and direct meetings and presentations
Required Experience
- Post-secondary education in a technology related field, preferred
- Excellent communication, organizational and collaboration skills
- Consulting experience within a software organization performing workflow analysis and developing and delivering recommendations to drive enhanced business value and outcomes
- Experience working on a multi resource project team balancing milestones and objectives efficiently and on time
- Proven ability to take accountability for a project, demonstrating initiative, and delivering on commitments to ensure customer objectives are met
- The ability to quickly learn new concepts and technologies and convert them into customer solution value
- Self-starter, able to work independently, prioritize to deliver on time and adapt priorities and a flexible approach to sharing client insights
- Ability to thrive in a high paced, complex team environment
- Must be results oriented, and demonstrate a can-do attitude with adaptability, problem-solving and critical thinking skills
- 4+ years in a software implementation role
- Healthcare market experience, preferred
$72,000 - $81,000 a year
At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $72,000 - $81,000 + bonus or commission + equity + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
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It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
When you apply for a position, your information is processed and stored with Lever, in accordance with . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare's human resources team:
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
Audacious Inquiry is an Affirmative Action/Equal Opportunity Employer.
Audacious Inquiry is deeply committed to the principles of equity, diversity, and inclusiveness. We seek to create a pluralistic community for all team members and we are proud to be an Affirmative Action/Equal Opportunity employer. We encourage all people to apply.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
4+ years
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