Department: Retail

Supervisor: Store Manager/Production Supervisor/Manager

BASIC FUNCTION

Provide essential support in overall operations and customer service with a main focus on processing all donations, including sorting, hanging, pricing, tagging, stocking and rotating product while adhering to all production and quality standards.

JOB DUTIES AND RESPONSIBILITIES

Process textile donations, including sorting, hanging, pricing, tagging and moving product to the sales floor to meet preset production and sales goals for the store.

Process donations of housewares, electronics, media, shoes, and other miscellaneous items, including sorting, pricing, tagging, and moving product to the sales floor to meet preset production and sales goals for the store.

Organize, recover and rotate the sales floor as needed.

Follow all quality and production standards as set by Goodwill Keystone Area.

Track production daily and report to supervisor.

Be knowledgeable of daily, weekly and monthly production and sales goals.

Selects and identifies appropriate items for E-Commerce department.

Ability to assist and have flexibility in the overall daily operations within the store.

Ensure that the store and surrounding premises are kept clean and free of safety hazards. Promotes an environment of workplace safety. Assures that duties are performed in a safe manner and safety requirements are adhered to. Reports safety issues to the Store Manager or Production Supervisor/Manager.

Ensure that quality customer service is presented and provided in a timely and courteous manner to all customers, donors and other employees.

Supports, promotes and participates in organizational programs and special events.

Assists in any other assignments designated by management.

Adhere to all Goodwill Keystone Area manuals, handbooks, policies and procedures.

Communicates progress, problems, and concerns to the Store Manager or Production Supervisor/Manager.

POSITIONS SUPERVISED

None

JOB SPECIFICATIONS

• Must meet qualitative and quantitative performance standards as established by organization.
• Must be able to work in an open warehouse environment, being exposed to various weather and temperature conditions including extreme heat, humidity, and cold.
• Ability to read and write.
• Ability to learn and use equipment and technology.
• Ability to follow verbal instructions and to work as part of a team.
• Requires a high level of adaptability and flexibility.
• Must be able to work a flexible schedule to include evenings and weekends.

PHYSICAL REQUIREMENTS

• Ability to stand continuously for more than 75% of the shift.
• Ability to repeatedly bend forward or to the side 60 degrees to remove or place items into various carts for 50% of the shift.
• Ability to stand continuously with the neck bent forward 30 degrees for more than 75% of the shift.
• Ability to lift 50 pounds from ground level to waist level for 25% of the shift.
• Ability to lift 25 pounds every few minutes for more than 75% of the shift.
• Must be able to push and pull various carts requiring a force of 25 pounds a distance of 100 feet for 25% of the shift.
• Ability to repetitively perform the same hand, wrist and arm motions every few seconds for more than 75% of the shift.