Requisition ID | 2024-145105 | Position Category | Technical Support / Help Desk | Clearance | Secret | Sector | Citizen Security & Public Services |
Peraton is seeking a Customer Support Specialist (Technical) to join our team of qualified and diverse individuals. The Customer Support Specialist will be a member of the Department of State (DOS) Consular Affairs Enterprise Infrastructure Operations (CAEIO) Program for the Bureau of Consular Affairs (CA). The CAEIO Program provides IT Operations and Maintenance to modernize the legacy networks, applications, and databases supporting CA services globally.
Responsibilities
As a Customer Support Specialist, you will deliver customer satisfaction by resolving technical issues and meeting end-users' needs. Here are some of the primary responsibilities you will have as a Customer Support Specialist:
Core Work Schedule: Second and weekend: 3:00 PM ET -11:30 PM ET (Flexible), Sunday - Thursday.
Work Location: 44873 Falcon Place, Suite 150, Sterling, Virginia 20166
This position is hybrid after the CSS completes training onsite in Sterling, VA. After completing training, the CSS is expected to work onsite up to two days per week and may, with manager approval, work remotely the other days. The number of days the CSS works onsite is subject to change based on program requirements (for example, when surge support is required).
Basic Qualifications
Desired Qualifications
Education and Experience: High school diploma (or equivalent) and 6 years of experience; Bachelor's degree and 2-4 years of experience; Master's degree and 0-2 years of experience.
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.