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Central Collections Manager
Washington, DC / Columbia, MD / Northern Virginia, VA
Job Description
Government of the District of Columbia
Office of the Chief Financial Officer (OCFO)
Central Collections Manager
$103,650.00 - $133,559.00
Office of the Chief Financial Officer (OCFO)
Central Collections Manager
$103,650.00 - $133,559.00
The Office of the Chief Financial Officer (OCFO) whose mission is to enhance the fiscal and financial stability, accountability and integrity of the Government of the District of Columbia is in search of a Central Collections Manager. This position is located in the Office of the Chief Financial Officer (OCFO), Office of Finance and Treasury (OFT), Central Collections Unit (CCU). The CCU Manager oversees the collection of debt assigned to CCU, maximizing the recovery of delinquencies while ensuring collections are accomplished in accordance with the Debt Recovery Act and relevant District and OCFO policies and procedures. The incumbent is responsible for CCU operations and management, overseeing staff responsible for accounts receivable, collections, walk-in and call center operations, and compliance.
Duties include, but are not limited to:
- Implementing infrastructure to ensure smooth and efficient CCU operations.
- Establishing the workflow of collections utilizing the new debt collection system.
- Ensuring CCU operations are compliant with applicable statutes and regulations
- Training and evaluating CCU employees, ensuring staffing is sufficient to accommodate workload, and creating and implementing strategies to increase the recovery of delinquent debt.
- Performs other related duties as assigned.
Minimum Qualifications: Five (5) years of progressive work experience performing related duties and responsibilities such as: managing all aspects of debt collection and offering debt resolution; implementing and/or maintaining a debt collections system; performing financial analysis of individual and business assets; establishing policy and procedures, developing strategic plans and best practices; experience managing staff; and providing excellent customer service.
For initial review, please submit your resume to the Office of the Chief Financial Officer, Human Resources Division, located at 1101 4th Street, SW, Suite W220, Washington, DC 20024.
To complete an application or for additional details related to this vacancy, please visit www.cfo.dc.gov and reference announcement number: 23-FI-OFT-0012-R
The OCFO offers a competitive salary and benefits package including medical, dental, retirement, and educational assistance.
Job Summary
Employment Term and Type
Regular, Full Time
Required Experience
5+ years
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