Director, Business Operations
Washington, DC 
Posted 3 days ago
Job Description

AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence, AARP strengthens communities and advocates for what matters most to the more than 100 million Americans 50-plus and their families: health security, financial stability and personal fulfillment. AARP also produces the nation's largest circulation publications: AARP The Magazine and AARP Bulletin.

AARP's Integrated Communications and Marketing (ICM) Group includes Membership, Content and Editorial, Customer Experience, External Relations, Brand Strategy and Strategic Communications. Across paid, earned, shared and owned channels, ICM manages AARP's reputation, drives engagement and member growth, and showcases AARP's mission and value through one, integrated voice.

The Director, Business Operations, plays a critical role within one of AARP's largest business units, Integrated Communications & Marketing (ICM). Their primary responsibilities include overseeing AARP's marketing and communications budgets, managing personnel processes and contingent labor contracts, and ensuring a smooth operation. As a leader, the Director manages a team of skilled business and operations professionals and collaborates closely with various internal departments such as finance, human resources, information technology, and facilities, among others. Together, they work towards achieving enterprise goals and addressing challenges that may arise. The Director holds a vital position as an advisor to senior ICM management, providing valuable insights and expertise in developing budget and personnel strategies. Success in this role is contingent upon a proven history of delivering results and fostering a collaborative work environment. The Director is expected to uphold the highest standards of transparency, diligence, and professionalism in all aspects of their work.

In summary, the Director, Business Operations, is a pivotal role that combines strategic decision-making, operational oversight, and effective collaboration within AARP's ICM business unit. Their contributions directly impact the organization's success in achieving its mission and objectives.


  • Collaborates with cross-functional teams on strategic and tactical business unit objectives. Identifies opportunities for efficiencies in organizational processes or programs and resolves challenges to optimize results. Identifies trends, resolves systemic issues across functions, and ensures strong communication within a matrixed environment.
  • Provides data analysis and reporting to senior management. Represents the business unit on internal working groups. Develops, advises, supports, coordinates, and collaborates on special/ high-level strategic projects across the department/organization. Leads and collaborates with cross-functional teams on strategic and tactical business objectives and identifies opportunities for efficiencies in organizational process or programs and resolves challenges to optimize results. Organizes, problem solves, raises issues, and integrates initiatives, solutions, and actions for management.
  • Oversees the successful implementation of a variety of projects and addresses operational challenges in support of the overall smooth business operations of the business unit/department.
  • Supports business unit/department by providing administrative-level oversight on a variety of projects, programs, and initiatives that are typically division-wide or enterprise-wide as needed by the business unit/department.
  • Partner with VPs and Executive Leadership to identify, define, and plan operational opportunities. Liaises with suppliers to ensure annual compliance and maintain good business standing. Assists in the development of backup and recovery plans for critical business systems and functions. Directs the sourcing and management of specific vendors and their activities as they relate to program design, implementation, and enhancements.
  • Develops long-term goals and strategic and tactical plans to ensure continued success. Studies, analyzes, and monitors the organization's position within the industry. Coordinates and integrates division plans with the organization's business goals and objectives and with other internally facing business units/departments. Communicates performance results with senior management. Advises and recommends strategies based on reviews.


  • Minimum Bachelor's degree (MBA and CPA designation preferred) and 10+ years of experience in operations and finance management.
  • Proven ability to effectively manage multi-million dollar budgets, ensuring financial excellence and accountability.
  • Demonstrated expertise in managing contracts, including contingent labor contracts, with a strong focus on efficiency and effectiveness.
  • Extensive experience in overseeing operations, ensuring smooth and efficient workflows, and delivering high-quality results.
  • Exceptional ability to oversee multiple projects simultaneously, while maintaining a collaborative approach and ensuring successful outcomes.
  • Deep commitment to maintaining transparency, diligence, and professionalism in all aspects of work, fostering an environment of trust and accountability.
  • Proven track record of effectively leading and managing both full-time and contract employees, fostering a cohesive and high-performing team.
  • Demonstrated ability to exercise good independent judgement and discretion, evaluating various courses of action to make sound decisions.

AARP will not sponsor an employment visa for this position at this time.

Additional Requirements

  • Regular and reliable job attendance
  • Effective verbal and written communication skills
  • Exhibit respect and understanding of others to maintain professional relationships
  • In office/open office environment with the ability to work effectively surrounded by moderate noise

Flexible Work Arrangement (FWA)

AARP observes Mondays and Fridays as telecommuting workdays, except for essential functions. Remote work and telecommuting can only be done within the United States and its territories.

Compensation and Benefits

AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition and tuition reimbursement.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
10+ years
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