Howard Community College (HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020.

Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!

Employee assists with the collection of accounts, including credit and noncredit students, vendors, and various special program receivables. This includes monitoring and developing internal billing and collection efforts and working with two external collection agencies. Employee serves as a liaison between HCC and the state Department of Budget and Management's (DBM) Central Collection Unit (CCU). Employee supports accounts receivable staff by assisting students and completing a range of tasks related to student billing and collections. This position also provides front end coverage in the finance office by greeting students and assisting with tuition payment plans and refunds. Work is performed in an accurate and timely manner under supervision and in compliance with Generally Accepted Accounting Principles (GAAP) guidelines.

Employee must comply with payment card industry data security standards (PCI DSS) and complete annual training. Employee must be well-informed about changes to student finance views to understand and educate student body and have knowledge of all policies and procedures that impact the student account from a college wide prospective.

Assists and helps students over the telephone, by email, and in person, with issues related to registration charges, financial aid, Nelnet payment plan, and BankMobile inquiries. Monitor and respond to emails sent to tuition payment plan, HCC refund, and collections mailboxes.

Requires extensive knowledge of Financial Aid & Registration policies and procedures as well as an understanding of the transactions from those offices on the student account.

Verifies, computes, and processes student and vendor refunds in compliance with Title IV regulations, including card activation and identification verification with the refund vendor.

Reviews and monitors all customer account activity for current and past terms (including financial aid disbursements, internal payment plans, registration changes, and return of title IV funds).

Recommends, implements, and coordinates student finance outreach and communication strategies to resolve delinquencies and support college enrollment/retention goals. Ensures student billing, and written notifications regarding debts are sent in compliance with state regulations.

Assists with the placement of delinquent accounts to third party collection agencies. Manages transfer process, and ensures accuracy of internal account updates as well as the preparation and upload of custom referral reports/documents.

Works directly with external collection agencies ensuring payments and adjustments are applied accurately and timely. Monitors inventory and monthly invoices, and compiles documentation for debt disputes.

Assists with the preparation and review of reports used to determine collection of bad debts and process write offs as they become necessary.

Assists with preparing related year-end analysis of collections data.

Assists with reconciling the collection cost account by researching discrepancies and adjusting them.

Assists with verifying bankruptcy filing/discharge notifications

In the absence of the Accounts Receivable Manager, represents HCC at court hearings and merit trials as a witness for the state of Maryland when requested by the DBM Attorney General's Office (CCU Attorney)

Serves as a back-up for coordinating with Registration and Financial Aid for the de-registration for nonpayment process.

Serves as a back-up for the Student Appeals Committee.

Monitors and maintains proper restriction holds on customer accounts.

Generates tuition payment plan reports for student intervention. Assists with reviewing and monitoring accounts and maintaining proper restriction holds on delinquent payment plan student accounts.

Assists with setting up payment plans for current and past due balances.

Responsible for maintaining student records in Perceptive Content.

Prepares outgoing materials such as vendor billing and student invoices. Updates A/R files for further action.

Ensures security and confidentiality of all accounting documents and assets in regards to Family Educational Rights and Privacy Act (FERPA) compliance.

Investigates, researches and resolves discrepancies in student & vendor accounts. This requires

good accounting skills and the ability to analyze a very complex accounting system.

Files and maintains all cashiering and A/R documents in compliance with PCI regulations. Responsible for securing and locking up the office area at the end of the shift.

Performs general cashiering duties during period of high traffic throughout the year.

Performs other duties as assigned.

* AA degree (accounting preferred) or a minimum of 3 years of related experience required, preferably in higher education.
* Knowledge of accounting principles and considerable cash handling experience.
* Ability to follow directions and perform complex mathematical transactions.
* Ability to take initiative to locate and resolve problems.
* Ability to interact tactfully and deal courteously and effectively with others. Strong customer service skills and experience.
* Ability to use computerized cashiering system as well as familiarity with windows environment.
* Ability to operate routine accounting machines such as calculator, cash register, credit card terminal and printer.
* Understand PCI DSS.
* Understand the FERPA ensuring confidentiality of all student documentation.

OTHER REQUIREMENTS
* Ability to maintain strict confidentiality.
* Ability to communicate effectively, both verbally and in writing.
* Regular attendance is a requirement of this job.
* Performs all duties while considering the impact of any actions on the college's sustainability initiatives in the areas of environmental stewardship, social responsibility, and economic prosperity.

* Highly stressful position due to high volume of work, cash handling, accuracy, good work habits and dealing with college community and outside agencies. Compliance with federal and financial aid guidelines required.
* Requires constant attention to the service at the cashiers' windows, not allowing much time away from the service window, especially at busy times. Breaks can often be limited.
* Overtime required during busy periods.
* Flexibility in scheduling required including daytime, evening, and select weekend hours.

Howard Community College offers competitive salaries, excellent medical and dental selections, tuition reimbursement and paid leave programs. As a participating member of the Maryland Retirement and Pension System, HCC offers two retirement options: The Pension, which requires a 7% employee contribution and The ORP, a 403(b) with a 7.25% employer contribution only. Employees in positions that do not require a bachelor's degree must participate in The Pension. Employees that possess a bachelor's degree and hold professional positions that require a bachelor's degree may choose to participate in either The Pension or The ORP.

*Pre-employment criminal background investigation is a condition of employment.

HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits.

Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college's application in full).

Howard Community College (HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status.
HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.