Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Credit and Collection Analyst to join our amazing culture. In this role, you will be responsible for providing a variety of credit and collection functions by contacting and collecting on past due accounts. As a Credit and Collection Analyst, you are a part of a dynamic team that allows you to grow as Convergint grows.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Credit and Collection Analyst.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you'll do with "Our Training and Your Experience"

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Collects open accounts receivables due from customers.
• Reconciles disputed balances / amounts on customer accounts.
• Contacts customers by phone, email, and by collections letters providing invoicing/supporting documents.
• Acts as a liaison between the customer, Sales, and Project Managers to resolve billing issues.
• Prioritizes customer efforts by largest and oldest invoices based on criteria provided by Credit Manager.
• Works with the lien agent, the Credit Manager and the Director of Credit in sending pre-lien notices, and identifying accounts that require lien or bond claims to be filed.
• Works proactively to resolve deductions and disputes by addressing specific customer issues with Credit Manager, Operations, PM's and AE's.
• Performs other duties and responsibilities as requested or required.

What You'll Need

• Strong attention to detail, must be flexible, adaptable, and self-motivated.
• Must have excellent verbal / written communication skills.
• Must have great follow-through skills, ability to prioritize and multitask, strong organizational skills, problem solving and be detailed oriented.
• Proven ability to work independently, multi-task, and prioritize.
• Intermediate to advanced knowledge of Microsoft Word, Excel, and Outlook required.
• Knowledge of process in sending Notice to Owner, Liens, Stop Notices, and Bond Claims a plus.
• Proven negotiation/people skills a plus.
• Prior collections experience in a Construction based organization a plus.
• Experience in working with a multilayer of internal contacts and Senior Management.
• Very adaptable - responds effectively to changes in situation or information.

Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

• Company Holidays and Paid Time Off
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan
• Corporate Social Responsibility Day
• And much more...

Requirements:

Education: High School/ GED or equivalent experience

Minimum Experience: 3-5 years in Commercial / B2B collections

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint to learn more about the company and the exciting opportunities available.

Team Player - Works well as a member of a group
Dedicated - Devoted to a task or purpose with loyalty or integrity
Enthusiastic - Shows intense and eager enjoyment and interest
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well

Goal Completion - Inspired to perform well by the completion of tasks
Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization
Self-Starter - Inspired to perform without outside help