TechFlow Inc. has an opportunity for a Design Lead with experience executing customer/user experience (CX/UX) strategies and creating products that engage users. The ideal candidate will be proficient in human centered design, change management, how people interact effectively with websites, digital tools and have proficiency in the latest CX/UX methods and technology trends.

Key Responsibilities

* Manage the CX/UX related planning, prioritization and decision making. Advocate for broader CX/UX activities in support of HSIN as needed.

* Lead and participate in sessions that leverage CX/UX design methods and strategies.

* Translate user needs into concepts, personas, user journeys, information architecture, user flows, wireframes and visual design prototypes using tools such as Figma, Mural, and Optimal Workshop.

* Conduct and synthesize user research and usability testing and translate those results into designs that will improve products in an iterative fashion.

* Lead efforts to develop and implement customer-specific design patterns and information architecture that adhere to DHS brand guidelines.

* Responsible for researching, conceptualizing, designing and making applications more usable and user friendly.

* Bachelor's degree in a related field or equivalent experience + 11 years of additional experience

* Experience with user interface design patterns and standard UCD methodologies.

* Applies the User Experience methodology to process and software design to eliminate drag. Re-write as experience. Experience applying User Experience Methodology etc....

* Experience piloting a plain language content strategy to facilitate an easy-to-understand user experience for all users.

• Understanding of common software development and agile development practices.
• Ability to obtain and maintain a Public Trust clearance.

Preferred Qualifications

• Experience in web design and development using HTML, CSS, and JavaScript, responsive design, web standards backward browser capability.

Working knowledge of browsers, WYSIWYG editors, graphic design software (ex. - Photoshop, Illustrator), animation software, and image optimization.

#techflow

Founded in 1995 at the start of the dot-com revolution, TechFlow helped large commercial clients such as DreamWorks, Toshiba, MGM, and others modernize their business systems. Today, with deep operational roots in the bi-coastal innovation hubs of California and Washington DC, TechFlow continues as a leader in applying innovative engineering, technology, integration solutions, and support services to the Federal Government's most demanding mission and business challenges.

Our culture thrives on out-of-the-box thinking and the unique powerful entrepreneurial expressions of our employee-owners. As a 100% employee-owned company, we have a shared expectation of commitment, accountability, and responsibility driven by a culture that embraces innovation and new ideas. Our goal is not to do what has been done, but to do it better.

TechFlow has four principal lines of business: Platform Services, Digital Services, Base Operations and Energy and Mobility Solutions. Our company has a strong track record of successful contracts in both areas and encourages cross-collaboration.

TechFlow, Inc is 100% employee-owned. Come make a difference in a job that contributes to your future and helps us build an agile workplace!

• Employee stock ownership plan (ESOP) - Pride in being an employee-owner and annual employer contribution (per plan guidelines)
• 401k plan with Roth option.
• Eligibility for an employer match.
• Immediate vesting
• Paid time off
• Holidays - 11 paid holidays per year
• Comprehensive medical, dental, and vision plans
• Company-paid Life & AD&D insurance plan
• Employee Assistance Program
• Wellness Resources
• Company-paid training and development program
• Voluntary benefits include:
• Life & AD&D Insurance for employee, spouse, and children
• Short-term and long-term disability (per plan guidelines)
• Legal Shield and Identity Theft protection plans
• Pet Insurance