Business Technology Director-Volunteer Programs
Washington, DC 
Posted 24 days ago
Job Description

AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence, AARP strengthens communities and advocates for what matters most to the more than 100 million Americans 50-plus and their families: health security, financial stability and personal fulfillment. AARP also produces the nation's largest circulation publications: AARP The Magazine and AARP Bulletin.

AARP's Community, State and National Affairs (CSN) Group includes Government Relations, Programs, Volunteer Engagement, Community Outreach and Advocacy at the federal, state and local levels. It delivers on AARP's social mission by educating and engaging people 50-plus and their families, strengthening communities, and championing issues that help give people financial and health security.

The Business Technology Director position is a role in the office of Volunteer Engagement within AARP's Community, States, and National Affairs unit (CSN). It is responsible for providing comprehensive volunteer support services, including outreach engagement, leadership development, resource provision, and technology infrastructure management.


  • Leads the management of the Volunteer Portal and all interfacing systems to meet new and emerging volunteer and volunteer driven program needs.
  • Owns all facets of the capability lifecycle from ideation, capability roadmap strategic planning, new feature implementation and on-going support. Ensures achievement of established outcomes and metrics.
  • Cultivates deep understanding of business stakeholders including assessing needs, identifying pain points/barriers, ideating value proposition and solutions, and assisting in estimating demand.
  • Determines the best technical approach for meeting constituent needs including new features and on-going enablers.
  • Collaborates with management to develop and execute strategic technology initiatives that position the organization for success.


  • Bachelor's degree in Business Information Systems, Computer Science, Engineering, the Humanities or a related field.
  • 5+ years of consumer-facing product management experience.
  • 5+ years of experience in the use of agile delivery methodologies.
  • 5+ years of experience working with a diverse group of stakeholders, including regular communication with executive leadership.


  • Experience working with commercial SaaS CRM platforms, including Salesforce
  • Experience with including Scrum and Kanban.
  • Experience conducting market research and analysis on consumer needs and industry trends.
  • Ability to lead by influence, mentor employees, and ability to navigate to different teams and business to find solutions to complex problems.

AARP will not sponsor an employment visa for this position at this time.

Additional Requirements

  • Regular and reliable job attendance
  • Effective verbal and written communication skills
  • Exhibit respect and understanding of others to maintain professional relationships
  • Independent judgement in evaluation options to make sound decisions
  • In office/open office environment with the ability to work effectively surrounded by moderate noise
  • Ability to lift 25lbs

Flexible Work Arrangement (FWA)

AARP observes Mondays and Fridays as telecommuting workdays, except for essential functions. Remote work and telecommuting can only be done within the United States and its territories.

Compensation and Benefits

AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition; tuition reimbursement; among others.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
5+ years
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