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Service Desk Representative
McLean, VA
Job Description
Overview
What will you do?
Do you have what it takes?
VT Group is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, gender identity, sexual orientation, national origin, disability, or protected Veteran status.
VTG is looking for a Service Desk Representative in Vienna, VA, to provide Tier 1 and Tier 2 Technical Services. The Service Desk Representative is first shift, working 6:00 AM to 2:00 PM, Monday through Friday. It is 100% onsite.
What will you do?
The Service Desk Representative is responsible for performing daily operations of the service desk as a part of the service desk team.
- Providing answers to general IT-related questions.
- Managing the customer's ticketing queue.
- Tier 1-2 troubleshooting.
- Solving issues such as password resets, RSA tokens, or PKI certifications.
- Notifying users of service disruptions.
- Implementing technical refresh of user equipment, to include workstations, monitors, switch boxes and card readers.
- Provide information to customer logistics for (all equipment which requires inventory transactions when moved or decommissioned.
- Maintaining accurate records for shelf stock and notifying the government when inventory reaches reorder points.
- Imaging workstations to the latest operating systems.
- Installing COTS software.
- Installing virus updates on stand-alone systems.
- Supporting hourly monitoring checks and escalating issues to the appropriate solver team.
- Receiving and troubleshooting calls from international and remote users for issue resolution.
- Escalating issues to the customer that require more advanced technical knowledge.
- Troubleshooting hardware issues on workstations, printers and other peripherals to include assessing system health, replacing components and submitting warranty claims with the vendor.
Do you have what it takes?
- Top Secret clearance is required.
- Must be able to obtain a TS/SCI Poly Clearance level.
- 4 years experience required in IT, preferred.
- Ability to perform Tier I and II troubleshooting, Resolve issues such as password resets, RSA tokens, or PKI certifications.
Contingent Upon Contract Award
VT Group is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, gender identity, sexual orientation, national origin, disability, or protected Veteran status.
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
4+ years
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