Who We Are

Position Summary

Responsibilities

Program Oversight

• Provides oversight of program operations, staffing, and initiatives across multiple sites. Ensures adequate staffing, robust programming, and maximum utilization of services.
• Oversees execution of and reporting for all SMGW local and federal program grants, e.g.,  Federal Emergency Management Agency (FEMA), DC Department of Employment Services (DOES).
• Gathers, prepares, analyzes, and interprets program data. Leads conversations with Salesforce vendor(s) to troubleshoot operational and reporting issues, with support from Program Coordinator.
• Creates a quality assurance system to ensure that data for all participants is entered both accurately and timely. This includes ensuring that the data for STRIVE participants is accurately and regularly transmitted to STRIVE National.
• Submits utilization and outcomes reports. Present findings, insights., and proposed solutions at Management Team meetings, Program Committee meetings, Board Meetings, and, as requested, for funding proposals and at major donor events.
• Maintains standards and procedures for effective casework and training. Performs periodic audits of case notes to assure compliance with program standards, inform future. programming, and identify staff training needs.

• Supervises Team Leaders at Samaritan sites, as well as the PC. Creates opportunities for staff professional development in partnership with the PC.
• Conducts performance reviews for all Program team members in consultation with Team Leaders and the PC.  Reviews performance reviews conducted by the PC. Recommends raises and promotions, and performance improvement plans where needed, in consultation with the ED and PC (where applicable).
• Develops a schedule and agendas for regular team meetings. Identifies opportunities for team building, data feedback, strategizing and problem-solving.
• Co-leads efforts to recruit, hire, and onboards additional program staff. Co-designs and leads team member onboarding with support from ED and the Program Team.
• In partnership with the Volunteer Manager, interviews, and onboards new program volunteers, identifies new volunteer opportunities and develops annual volunteer training calendar for all program volunteers.

• Cultivates new partnerships to develop referral pipelines, creates training opportunities, and strategically cultivates SMGW’s presence and engagement in the community.
• Sustains and/or expands current partnerships, maximizing opportunities for cross-training and referrals.  
• Represents SMGW at various DMV events, e.g., Coalition for Non-Profit Housing & Economic Development (CNHED) meetings, to expand SMGW’s influence and presence, and to stay abreast of trends /developments/best practices in the workforce development, housing, and social services arenas.

Qualifications & Requirements

• At least 5 years of supervisory experience in one location managing nonprofit program(s) where case management and employment training are central, and the organization’s budget is $1 million+.
• At least 2 years of supervisory experience of middle manager(s)
• At least 3 years of direct case management experience working with adult clientele.
• An MSW or the equivalent is a requirement for this role, given its clinical demands.  
• At least 3 years overseeing employment training/workforce development programming, in terms of both 1-1 individual training and training classes.    
• A portfolio of active relationships with similar community-based service providers including governmental providers in the the Greater Washington area.
• Ability to understand and explain how structural racism has created and sustained inequity in housing, employment, and medical treatment for persons in the DMV area and use this knowledge to inform programming.
• Competence with data collection, analysis, and reporting; knowledge of Salesforce platforms is a plus.
• Proven analytical, planning, and implementation skills, as well as clear written expression.
• Proficiency in Microsoft Outlook/Word/Excel.
• Ability to travel to multiple sites within the metro area and attend occasional evening events.