Our Mission

At Palo Alto Networks everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

FLEXWORK is an employee-centric reimagining of how we work. We built FLEXWORK based on employee feedback it is about flexibility, trust, and choice whenever possible. It s been a journey of disruption that has yielded the best of our values. We offer as much flexibility as possible, and choices that enable you to be most productive, including benefits that meet your needs and learning opportunities that you feel passionate about.

Our Approach to Work

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!

Your Career

You will provide guidance and technical support to clients deploying our security integrations. You ll act as the technical partner, providing strategic guidance around complex systems to secure a digital environment. Interacting directly with the client, you ll partner closely with client personnel to guide and suggest integrations to better serve their success. Your thorough understanding of our product integrations contributes to the development of new principles and concepts providing detailed analysis around what s working, what s not, and what could be better.

You enjoy implementation work, are proactive about resolving potential concerns, and operate well around strict best practices that enable our clients on their road to a more secure digital world. You re creative, innovative, and you love a challenge learning how integrations might work better around new products and technologies.

Your Impact

• Work full-time at to support the customer remotely
• Communicate with the customer(s), sales teams, peers, engineering and support teams as appropriate
• Understand the customer environment, requirements, and security roadmap to implement the appropriate security solution
• Configure, implement, and maintain Security Operating Platform
• Optimize and migrate policies and objects from the existing environment to our Next-Gen Firewall
• Test and validate the migration environment
• Coordinate and execute cutover to production
• Provide guidance on code upgrades
• Facilitate the development of new application and threat signatures
• Interact with our Technical Assistance Center (TAC) to understand and diagnose support cases
• Some travel may be required, dependent on customer request
• You work with the customer's security & network teams to build confidence across the business units impacted by the change to Palo Alto Networks

Your Experience

• High level of experience with Panorama and log collectors
• Prisma Access
• NGFW
• Global Protect
• BS in Computer Science, MIS, business, or equivalent education/training/experience or equivalent military experience required
• Minimum of 5 years experience with network/security solutions and technologies (BGP, SD-WAN concepts, VXLAN and general routing and switching)
• Minimum of 3 years experience leading security solutions in large environments)
• Detailed technical experience in the installation, configuration, and operation of high-end firewall appliances, ideally Palo Alto Networks products
• You're experienced in internetworking, LAN, and WAN technologies
• You have a good understanding of Internet protocols and applications
• Possess the following industry certifications - CISSP, CCNA, CNSE, JNCIE-SEC
• You effectively handle multiple projects and work calmly in high pressure
• You're an excellent writer, with strong verbal communication skills, with demonstrable ability to communicate to senior leaders and technical peers

The Team

Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn t stop once they sign it evolves.

As threats and technology evolve, we stay in step to accomplish our mission. You ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won t wait for them to be raised, you ll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Our Commitment

We re trailblazers who dream big, take risks, and challenge cybersecurity s status quo. It s simple: We can t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability or special need, please contact us at .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.